Sr. Business Engagement Lead - Director Job at Pfizer, New York, NY

  • Pfizer
  • New York, NY

Job Description

Senior techno-functional leader responsible for strategy, execution, and governance of Pfizer's Specialty Business Unit patient services platform. Acts as the primary AI, technology, and data partner to business leadership, translating priorities into technology roadmaps and driving adoption of digital solutions.

Responsibilities

  • Build trusted relationships with senior business unit and patient services leadership teams
  • Own capability roadmaps for Specialty Patient Services, ensuring alignment to launches and operational needs
  • Manage budgets and lead teams to deliver technology initiatives and patient services capabilities
  • Drive governance for programs, enhancements, and releases while ensuring quality and compliance
  • Partner with enterprise teams to implement and scale AI and analytics use cases with proper adoption and compliance oversight

Requirements

  • Bachelor's degree with 8+ years experience; or Master's with 7+ years; or PhD with 5+ years
  • Experience supporting US Commercial and/or Patient Services technology domains
  • Proven track record in business engagement, delivery governance, and escalation management
  • Experience delivering commercial platforms such as Salesforce CRM, Veeva, and patient services technologies
  • Working knowledge of data platforms and AI/analytics implementation and adoption
  • Demonstrated ability to lead complex delivery portfolios in regulated, matrixed environments
  • Experience managing offshore or managed service delivery models

Compensation: $162,900-$271,500 base salary, plus 20% bonus target and long-term incentive eligibility

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