Job Description

Job Responsibilities:

• Maintains accurate record keeping of calls received.
• Maintaining alarm processing database. (Placing accounts on test and confirming signals)
• Remotely accesses alarm systems to force communications as needed.
• Handles inbound calls for all the above items.
• Must have the proven ability to:
• work under stressful situations
• actively listen and communicate effectively through clear speech and hearing
• follow instructions
• Demonstrated ability to work with a high degree of accuracy and attention to detail.
• Demonstrated ability to maintain information in the strictest confidence.
• Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
• Familiarity with the Internet

Skills:

• 1-2 years call center experience preferred.
• Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology

Education/Experience:

• Requires High School Diploma or equivalent.

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